Return Policy
Effective Date: 2025-03-04
Thank you for shopping at Easy To Shop! We are committed to providing you with high-quality products and an excellent shopping experience. However, we understand that sometimes returns are necessary. Please read our return policy below for more information on how we handle returns.
1. Returns Eligibility
- We accept returns for defective, damaged, or incorrect items. If your item is not defective, damaged, or incorrect, we are unable to accept returns due to the nature of our dropshipping model.
- Returns must be requested within 3 days from the date you receive your order.
- To be eligible for a return, the product must be unused, in its original packaging, and in the same condition that you received it.
2. How to Request a Return
If you wish to return a product, please follow these steps:
-
Contact Us with our contact form in the contact page with the following details:
- Order number
- The reason for the return
- Photos of the damaged or defective item (if applicable)
- We will review your request and get back to you with instructions on how to proceed.
- If your return request is approved, we will provide you with a return shipping address and any necessary instructions.
3. Return Shipping Costs
- Defective or Damaged Items: If your item arrives defective, damaged, or incorrect, we will cover the return shipping costs.
- Non-Defective Returns: If you are returning an item for reasons other than defects, damage, or errors, the return shipping will be the responsibility of the customer.
Please note: If you refuse delivery of your package or provide an incorrect shipping address, you may be charged for the return shipping costs.
4. Refunds and Exchanges
- Refunds: Once we receive and inspect the returned item, we will notify you of the approval or rejection of your refund. If your return is approved, your refund will be processed to your original payment method within [X] business days.
- Exchanges: We do not offer direct exchanges. If you would like a different product, please initiate a return for a refund and place a new order for the desired item.
5. Non-Returnable Items
The following items are non-returnable:
- Gift cards
- Downloadable software products
- Sale or clearance items
- Items that have been opened or used
6. Late or Missing Refunds
If you haven’t received a refund yet:
- Check with your bank or credit card company, as it may take some time before your refund is officially posted.
- If you’ve done this and still have not received your refund, please contact us at [Your Contact Email] and we’ll investigate further.
7. Order Cancellations
If you wish to cancel an order, please contact us within 24 hours of placing the order. Once an order is processed or shipped, it cannot be canceled.
8. Customs, Duties, and Taxes
- For international orders, any customs duties, taxes, or other fees are the responsibility of the customer and are not refundable.
9. Contact Us
If you have any questions or concerns regarding our return policy, please contact using the form contact in the contact page.
Email: easytoshop.store@gmail.com
By making a purchase on our website, you acknowledge and agree to this Return Policy.